FAQs

Q?Must I have a combination boiler?
A.

No, there are many conventional wall hung and floor standing boilers that are A rated available.

Q?Does my boiler have to stay in the kitchen?
A.

Not always. Modern boilers allow us to site them in places like lofts, garages, cupboards as well as kitchens.

Q?Are new boilers expensive?
A.

We can tailor your needs to the right boiler at the right price.

Q?What does a boiler service entail?
A.

See our servicing page to explain what goes on.

Q?Do I have to have new radiators when I change my boiler?
A.

No, but your heating system must be cleaned when fitting a new boiler to comply with British Standards and Manufacturer’s requirements.

Q?Will internet based controls help save me money?
A.

The benefit of internet based controls give you the flexibility to control when and how your heating system operates.

Q?Why do we have to use a Gas Safe Registered engineer to work on our boiler?
A.

Only registered engineers are allowed to work on Gas Appliances as they are certified and tested for competences on a regular basis, which will then allow them to comply with the law.

Q?Can we upgrade our heating controls without having a new boiler ?
A.

If you already have an A rated boiler upgrading your controls is always a good idea, so there is no need to change your boiler. Older inefficient boilers can have modern controls but will be limited as to there use.

Q?Does my heating system need to be power flushed before fitting a new boiler?
A.

No. Manufacturer’s require that the system be chemically cleaned before commissioning a new boiler, but this does not mean a power flush. Some older systems are not suitable for power flushing, but our experienced engineers will always advise on this matter. See our cleaning and flushing item.

Q?Will I need a new gas pipe running to my new boiler ?
A.

Possibly. With higher output boilers and combination boilers available the correct sized gas supply pipe is very important for safe and efficient running of the boiler. Existing boiler supply pipes are often undersized for the demands of new boilers, but our engineers will always advise on this when surveying your property.

Q?Do I need thermostatic radiator valves fitted?
A.

When upgrading a boiler to a new A rated one if no thermostatic radiator valves are fitted it is always a good idea to upgrade the radiator valves whilst the heating system is drained down as it is more cost efficient than having them replaced at a later date. If you are converting your heating system from an open vent type, ie. Small tank in loft space, to an invented pressurised one with either a system boiler or combination boiler, it is advisable to change radiator valves to ones that are suitable for pressurised systems to avoid any leaks occurring on the old valve seals.

Q?How often should I service my boiler ?
A.

Boiler manufacturers recommend boilers are serviced at least once every year to check if it is operating safely and economically, and with new boilers it is a condition of the Warranties that the boiler is serviced annually.

Q?Why when I vent my radiators do I get black water coming put ?
A.

Black water is usually a sign of corrosion and sludge within the heating system and should be addressed by cleaning and treating before expensive breakdowns occur.

(See our flushing and cleaning section for more information)